How customer returns and refunds work

To ensure quality and keep our workshop focused on creating great apparel, returns follow a clear process. It begins when a customer reports an issue through email or our website. We review the concern, the customer ships the item back, and the item is inspected in person to approve any remediation.

Strict refund rules

Refunds or returns are only accepted for major manufacturing defects that occurred before the item was shipped. Covered issues include broken garments (such as large rips, unraveling seams, or holes in the fabric) and print errors (such as design peeling or cracking due to a heat press failure). Refunds are not available for sizing issues, change of mind, or buyer's remorse.

How the return process works

Contact our customer service team with details and photos of the issue so we can review your concern.

If approved, mail the item back to us. We will collect and process returned items for inspection.

The item will be carefully inspected to verify the manufacturing or printing defect.

Once the issue is confirmed, we will proceed with the appropriate resolution.